Customer Service

  • Considers, and takes appropriate actions, based upon the perspectives of diverse populations
  • Contributes to an environment of continued improvement and value-added customer service
  • Understands who the "customer" is during any interaction
  • Anticipates service problems or challenges and prospectively seeks to identify and implement effective solutions
  • Independently pursues service recovery, whenever needed
  • Displays positive outlook and enthusiastic manner and influences others by adopting a spirit of service
  • Assures work processes and systems focus primarily on the patient/family and customer